Redesign Of the MoMo PSB Mobile Application
Victoria Island, Lagos — May '24
Year
2024
Duration
5 Months
Role
UI/UX Designer
Product
iOS & Android app
Project Overview
MoMo Payment Service Bank (MoMo PSB), a subsidiary of MTN, is dedicated to enhancing financial inclusion in Nigeria through secure, technology-driven financial services. To better align the mobile app with the needs of the Nigerian market, a comprehensive heuristic usability analysis was conducted to identify UX issues. This was followed by a competitive analysis, which informed the redesign process. I spearheaded the redesign, working in sprints over 5 months to deliver an improved user experience.
"Financial inclusion isn't just about access — it's about creating a seamless, intuitive experience that meets the needs of every Nigerian."
Highlights at a Glance
Explore key design highlights that showcase the transformation and innovation behind the MoMo PSB app.
Challenges
The MoMo PSB app struggled with a complex interface, low market adaptation, and competitive pressure, highlighting the need for a user-focused redesign.
Final Designs
Experience the culmination of strategic design and user-centered innovation with our final designs. These refined interfaces blend functionality with a sleek aesthetic, offering an intuitive and engaging experience tailored to meet the needs of the Nigerian market.
Splash Screen
Features the MoMo logo with a clear message, reinforcing trust by highlighting its affiliation with MTN, a reputable company in Nigeria.
Biometric Login
Provides a seamless login experience with fingerprint or face ID, eliminating the need for OTPs and enhancing security and convenience.
Dashboard
Organized into four intuitive sections — Card, My Services, Ads, and Transaction History — offering users quick access to essential features and information.
International Remittance
Enables easy money transfers from Nigeria to any African country using MoMo, expanding user capabilities for cross-border transactions.
App Tour
Guides new users through key features, reducing the learning curve and ensuring a smooth onboarding experience.
Betting Service
Simplifies the process of funding betting accounts directly through the app, adding convenience for users.
Bank Network Monitor
Enhances transfer reliability by verifying the recipient's bank real-time success rate, helping users avoid delays and failures.
Query Resolution
Enables users to easily submit complaints and issues directly within the app, streamlining customer support and improving user satisfaction.
Conclusion
By enhancing the user experience, I redesigned MoMo PSB to boost engagement, increase sign-ups, and drive overall platform growth.
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Interested in working together?
I'm currently available for new projects and collaborations.